This is about what happened this morning, but first we have to back up six months. Last fall I took the beast in to get the winter tires put on. As usual, I stopped in first beforehand on my bike to make an appointment.
Oh, sorry. We don’t take appointments anymore.
We found that too many customers weren’t showing up, so we had mechanics sitting around idle.
Well how am I supposed to plan for anything? My wife needs the car on some days to drive to work. I can’t just show up and hope for the best.
Well, sorry. You can leave the keys with us tomorrow morning, and we’ll try to get to it during the day.
Fine, I say.
Fast-forward six months to this morning. I stuff the car with four summer tires and head to the same place to get them mounted. I walk in and get served right away.
Do you have an appointment?
… moment of stunned silence….
But I was here yesterday. I talked to the guy who said I should just drop in this morning with the keys. He didn’t say anything about making an appointment, and I didn’t ask because six months ago I was told you didn’t take appointments anymore.
Well, you should have made an appointment.
But that’s just the thing, I tell him. I was told by you people when I brought the winter tires in last fall that I couldn’t, and besides, nobody told me that when I dropped by yesterday.
Who did you speak with?
(As if I know their names) Well, it was a guy with a beard, older fellow.
Naw, couldn’t have been him.
Well anyway, I don’t understand how I’m supposed to guess whether or not I can make an appointment or not.
Well, maybe it was just a temporary thing due to certain conditions back then, I don’t know. Just leave us the keys and we’ll try to squeeze you in today, but you probably won’t get the car until tomorrow night.
© 2008 lettershometoyou